This Policy defines the scope of privacy and degree of confidentiality protecting the information provided by users during registration and normal use of Group Pharma and its websites, services, programs and facilities. At any time users can at their discretion, allow or forbid collection and use of their personal information.
This Policy applies to websites owned and operated by Group Pharmaceuticals Ltd. By using the website, user provides his/her consent that Group Pharma and its websites have the authority to collect, use and disclose the user’s personal information according to the rules of this Policy.
Group Pharma and its websites proclaim and accept their responsibility to protect the user’s personal information. This document contains the rules upon which such information is collected, used and also the reasons for disclosure of such information. These rules apply to any personal information collected by Group Pharma and its websites.
1. Collection of information
During work with the website, technical non-personal information about the user such as the user’s IP address, address of another website the user came to the website from, time of the visit, browser type and language version may be collected automatically. We may also collect and analyze navigational information, namely the address and path of the user through the website, actions performed at the website, jumps to and from inner links, etc.
Personal information of the user is collected only upon prior permission from them to collect and use that information within these rules. Giving such permission, the user supplies such information voluntarily.
“Personal information” includes:
- Information supplied by the user during registration at the website including the login, full name and e-mail. When user registers as a contributor on the website, Group Pharma and its websites sometimes collect additional information such as postal address and contact phone number.
- Information supplied by the user during purchase, such as a billing address and the credit card number given to third party for processing the payment.
- The user is registered as a contributor, information provided for personal identification. Registered users also have an option to provide additional personal information such as address and phone number within their profiles which is generally used to provide delivery of goods or mailers. Each user can control what information is displayed publicly at “Edit Profile” page.
Each user has the right to refuse the submission of personal information at any time. However, in this case, some functions and services offered at the website may be degraded and/or made unavailable, in part or in its entirety.
2. Use of personal Information
Collection and use of the user’s personal information are performed by Group Pharma and its websites for the following purposes:
- Creation, management and maintenance of an account.
- Processing of the user’s inquiries and operations at the website.
- Data analysis and statistical research for the purposes of improving offered goods, products or technologies.
- Provision and display of the content specially chosen in accordance with preferences and interests of the user.
- Maintenance of operation of interactive areas.
- Identification of the supplied files as belonging to a certain contributor.
- Realization of communication and contacts on matters concerning transactions made by the user.
- Notification about new goods, services, follow-up and updates to the website user.
- Marketing communications for promotion and advertising of and third-party products.
Group Pharma and its websites collect personal information about its users only. Group Pharma and its websites will ask for user’s consent before using his/her personal information for a purpose other than that listed in this Policy.
Group Pharma and its websites have the ability to send communications concerning transactions performed by the user, payment reminders and questions concerning purchase confirmation, feedback and reviews.
Users are free to select one-click opt-out possibility to unsubscribe from promotional and advertising communications. Group Pharma and its websites will not further send promotional and advertising messages once objection is received from a user. This one-click subscription is not available for transactional messages that are generally required. To opt-out of communications connected to transactions, users shall deactivate their accounts.
Our promotional and advertising messages will always contain both return e-mail address and physical postal address of Group Pharma and its websites. This return e-mail address will be capable of receiving user communications for not less than 30 days after the transmission of the original message.
Personal information collected by Group Pharma and its websites may be processed and stored in facilities belonging to Group Pharma and its websites and/or legally used by Group Pharma and its websites. Supplying Group Pharma and its websites with the personal information, users permit its transfer outside the country within the bounds of such use, provided that privacy laws of other countries where the information is transferred may not be as protective as those in user’s jurisdiction.
3. Disclosure of personal information
Except in situations clearly stated within these rules, Group Pharma and its websites do not disclose, sell, lease, lend, rent or make available personal information of the user to any third parties.
User’s personal information can be disclosed and shared with partner agencies that render services on behalf of Group Pharma and its websites. The services may include delivery of products and services, data storage, payment processing, etc. These third parties will receive only the information required to provide said specific services; the information will be kept and protected by the same principles and level of protection followed by Group Pharma and its websites and it cannot be used for any other purposes.
Information about users may also be passed and disclosed as a business asset in the case of acquisition, sale or absorption of the company. In the event of this unlikely case, Group Pharma and its websites will inform users in accordance with the procedure outlined below.
Group Pharma and its websites reserve the right to disclose and pass personal information of the user if it is required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.
4. Access to own personal information
We will retain your information only for the period necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law. You may contact us in writing to request the updating, correcting or removal of Personally Identifiable Information that you have provided to us at any time using the contact information provided at the end of this Privacy Statement. Your local laws may also give you the right to access information that you have provided to us.
The user can allow or forbid the use and acceptance of cookies on his/her computer or device. If cookies are blocked by the user, it may prevent them from being able to register or perform other interactive functions on the website, but it will not affect the user’s ability to perform general navigation within the site.
6. Protection of the user's personal information
Group Pharma and its websites take all necessary precautions to ensure the privacy of the personal information it collects. Group Pharma and its websites only collect the information required to complete online purchases and information gathered in the context of certain business activities that it conducts or supports. Please note that failure to provide information required for transactions will likely cause them to be declined.
Access to personal information is limited to authorized personnel who require it to perform their duties.
Any request to access or correct personal information must be addressed to email@example.com & we shall ensure to help resolve the same.
7. Open Id Contributor
Site, Site content and services are neither intended to be used by minors and persons under age of 18, nor designed and intended to willfully and knowingly collect, use, or disclose any personal information from minors and persons under the age of 18. Group Pharma and its websites will immediately remove personal information from children and/or search to obtain a verifiable parental consent for the collection, use or disclosure of personal information from children, once it will come to Group Pharma and its websites’ attention that any personal information from children was submitted or collected through the websites.
8. Minor Users
Site, Site content and services are neither intended to be used by minors and persons under age of 18, nor designed and intended to wilfully and knowingly collect, use, or disclose any personal information from minors and person under age of 18. Group Pharma and its websites will immediately remove personal information from children and/or search to obtain a verifiable parental consent for the collection use, or disclosure of personal information from children, once it will come to Group Pharma and its websites’ attention that any personal information from children was submitted or collected through the websites.
The User confirms and warrants that he/she has reached the age of 18, has sufficient knowledge for usage of the Site and is bound by legal obligations sufficient for any liability that can appear as a result of usage of the website files. The user agrees to bear full responsibility for all cases of the site usage without distinction, as well as for use of his/her login and password by third parties including minors and persons under the age of 18 living with him/her.
The website pages can contain links to websites, services and functions of third parties, subsidiaries and affiliates that may use and conform to different rules and procedures of confidentiality provision from those stated here. Group Pharma and its websites are not responsible for the policy of confidentiality of such resources.
Our websites offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.
11. Social Media Widgets
Our websites include social media features such as Facebook LIKE button and widgets, such as the SHARE button or interactive mini-programs that run on our websites. These features may collect your internet protocol address, which page(s) you are visiting on our websites and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our websites. Your interactions with these features are governed by the privacy statement of the company providing it.
12. Changes to these rules
13. Refund & Cancellation Policy
If for any reason you are dissatisfied with your order, such as items received different from ordered or damaged, you can return your items. Refunds or exchanges will be processed on receipt of the goods. Refunds for items returned within fifteen days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase or Internet banking transfer to your bank account. The original shipping and handling charges are not refundable. If you have an exchange/replacement for the order amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, trackable method to the address below.
Customer Service: +91 7760 91 2222
9 AM to 5 PM IST MON-FRI.
Group Pharmaceuticals Ltd
521/A, 2nd Main, 2nd Stage, 2nd Block,
Rajaji Nagar, Bengaluru – 560 055,
14. Contact Us
Both users and persons who don’t use Group Pharma and its websites services shall be free to contact Group Pharma and its websites with any questions, concerns or suggestions.
Effective Updated Date: 22/05/2019